The determinants of effective eHealth: high-quality applications and optimal organization: evaluating an online patient portal form a patient perspective and evaluating the quality of hybrid care from an organizational perspective

Tossaint-Schoenmakers, R.F.M. (2022)

Doctoral Thesis

eHealth is most effective when integrated into conventional health care in a “hybrid” health care model. In order to achieve high-quality hybrid health care, eHealth must benefit patients and must be effectively integrated and organized within regular health care. This thesis describes the evaluation of eHealth from both a patient perspective and an organizational perspective. Chapters 2 and 3 present patients’ views of an online patient portal. Chapters 4 and 5 describe the factors that affect the organization of high-quality hybrid health care and use these as inputs to develop a tailored quality management model and accompanying self-assessment questionnaire: the Hybrid Health Care Quality Assessment (HHQA) (Chapter 5). Health care organizations can use the model and questionnaire to gain insight into ways of improving the quality of their hybrid care.

• eHealth
• Blended healthcare
• Hybrid healthcare
• Healthcare
• Quality
• Organization
• Usability
• Efficacy
• Online patient portal
• Donabedian

• All authors: Tossaint-Schoenmakers, R.F.M.
• Supervisor: Chavannes, N.H.
• Co-supervisor: Kasteleyn, M.J.; Talboom-Kamp, E.P.W.A.
• Committee: Kiefte-de Jong, J.; Atsma, D.E.; Wouters, E.J.M.; Guldemond, N.; Boer, F.; Metting, E.I.
• Qualification: Doctor (dr.)
• Awarding Institution: Faculty of Medicine, Leiden University Medical Center (LUMC), Leiden University
• Date: 2022-11-17
• ISBN (print): 9789464690675
• Sponsorship: Saltro, part of Unilabs NL InEen