The paper highlights the effects of AI implementation on public sector innovation. This is explored by asking how AI-driven technologies in public decision-making in different organizational... Show moreThe paper highlights the effects of AI implementation on public sector innovation. This is explored by asking how AI-driven technologies in public decision-making in different organizational contexts impacts innovation in the role definition of bureaucrats. We focus on organizational as well as agency- and individual-level factors in two cases: The Dutch Childcare Allowance case and the US Integrated Data Automated System. We observe administrative process innovation in both cases where organizational structures and tasks of bureaucrats are transformed, and in the US case we also find conceptual innovation in that welfare fraud is addressed by replacing bureaucrats all together. Show less
The use of increasingly large and diverse datasets to guide urban climate action has implications for how, and by whom, local governments are held accountable. This Review focuses on emerging... Show moreThe use of increasingly large and diverse datasets to guide urban climate action has implications for how, and by whom, local governments are held accountable. This Review focuses on emerging dynamics of accountability in data-driven urban climate change governance. Current understandings of the implications for accountability are examined based on three common rationales for prioritizing data-driven decision-making: standardization, transparency and capacity building. We conclude that the trend toward data-driven urban climate governance can incentivize city governments to prioritize narrowed metrics and external interests, inhibiting the broader transformations required to realize climate change goals. We offer priorities for research at the intersection of data-driven climate governance and the accountability of city governments. Show less
Nudging is seen to complement or replace existing policy tools by altering people's choice architectures towards behaviors that align with government aims, but has fallen short in meeting those... Show moreNudging is seen to complement or replace existing policy tools by altering people's choice architectures towards behaviors that align with government aims, but has fallen short in meeting those targets. Crucially, governments do not nudge citizens directly, but need private agents to nudge their consumers. Based on this notion, the paper takes on an institutional approach towards nudging. Rather than looking at the relationship between nudger and nudgee, the research analyses the regulatory and market structures that affect nudge implementation by private actors, captured by the ‘budge’ idea. Focusing on the European energy policy domain, the paper analyses the contextual factors of green nudges that are initiated by Member States, and implemented by energy companies. The findings show that in the smart meter context, there are regulatory measures that affect implementation of smart meters and that government has a central role to ‘budge’, due to the dependence on private agents. Show less
Berg, A.C. van den; Giest, S.N.; Groeneveld, S.M.; Kraaij, W. 2020
Governments are increasingly implementing smart and digital approaches to promoting citizen participation. However, whether online participation platforms are tools that improve inclusivity in... Show moreGovernments are increasingly implementing smart and digital approaches to promoting citizen participation. However, whether online participation platforms are tools that improve inclusivity in citizen participation remains underexplored. To address this gap, this article focuses on the role of recruitment messages and their effect on participation in an online participation platform by gender and age. A field experiment with a neighborhood census sample (N = 6,066) shows that online participation dips for younger and older citizens and is equal among women and men. For the age groups between 60 and 75, differences in the control and intervention recruitment messages significantly impacted participation. These findings can help public managers tailor recruitment strategies to facilitate inclusive participation and represent a first step toward learning what types of messages are effective for whom. Show less
Policy and data scientists have paid ample attention to the amount of data being collected and the challenge for policymakers to use and utilize it. However, far less attention has been paid... Show morePolicy and data scientists have paid ample attention to the amount of data being collected and the challenge for policymakers to use and utilize it. However, far less attention has been paid towards the quality and coverage of this data specifically pertaining to minority groups. The paper makes the argument that while there is seemingly more data to draw on for policymakers, the quality of the data in combination with potential known or unknown data gaps limits government’s ability to create inclusive policies. In this context, the paper defines primary, secondary, and unknown data gaps that cover scenarios of knowingly or unknowingly missing data and how that is potentially compensated through alternative measures. Based on the review of the literature from various fields and a variety of examples highlighted throughout the paper, we conclude that the big data movement combined with more sophisticated methods in recent years has opened up new opportunities for government to use existing data in different ways as well as fill data gaps through innovative techniques. Focusing specifically on the representativeness of such data, however, shows that data gaps affect the economic opportunities, social mobility, and democratic participation of marginalized groups. The big data movement in policy may thus create new forms of inequality that are harder to detect and whose impact is more difficult to predict. Show less
Governments are increasingly facilitating the roll-out of so-called “smart metres,” a technology for measuring energy consumption and able to transmit and receive data using a form of electronic... Show moreGovernments are increasingly facilitating the roll-out of so-called “smart metres,” a technology for measuring energy consumption and able to transmit and receive data using a form of electronic communication. However, implementation has been slow or even stalled. To identify some of the causes for this, the policy coordination perspective serves as a lens to unravel the different elements involved in smart meter implementation. The research adds the demand and supply dimension to account for market dynamics and public engagement challenges in the process. A case study of the UK finds that government efforts are challenged by the timely and coherent coordination of diverse stakeholders and regulatory measures. Show less
There has been a surge in the application of behavioral insights for environmental policymaking. It is often presented as an easy and low-cost intervention to alter individual behavior. However,... Show moreThere has been a surge in the application of behavioral insights for environmental policymaking. It is often presented as an easy and low-cost intervention to alter individual behavior. However, there is limited insight into the cost effectiveness of these attempts and the impact of inserting behavioral policy instruments into an existing mix of traditional tools in a particular policy sector. Furthermore, there has been little focus on the intersection of large behavioral datasets and how they could complement behavioral insights. We present a conceptual overview of how the intersection of big data and behavioral knowledge would work in the renewable energy sector. We indicate that inserting behavioral insights into the energy instrument mix is complex due to technological trajectories, path dependencies and resistance from incumbent industries to change production patterns. We also highlight the underutilized role of large behavioral datasets that can inform not only policy implementation, but also policy design and evaluation efforts. Drawing on these findings, we introduce future research streams of government capacity in combining behavioral insights and data, the compatibility of this information with existing policy instruments and how this affects policy change. Show less
There are several elements as to why digitization of public services is progressing slowly. Many explanations center on structural aspects of public institutions and their capacity and capabilities... Show moreThere are several elements as to why digitization of public services is progressing slowly. Many explanations center on structural aspects of public institutions and their capacity and capabilities to implement digital tools. Others highlight the uptake by citizens as key to making technical solutions in the public domain work. This paper draws attention to a third line of argumentation by focusing on the role of street-level bureaucrats. Based on the assumption that they are caught in between the technical details of digital public service delivery and the organizational context in which these tools are implemented, the goal is to identify some of the factors that hinder the use of digital applications by street-level bureaucrats. To unravel those hindering factors, we use the “failed” implementation of electronic health records in the United Kingdom as an example in order to link it to existing research on digital governance and street-level bureaucracy. We conclude that the disconnect between organizational structures and digital tools is magnified at street-level, which may threaten discretionary power and autonomy of public servants and can make daily tasks more complicated and time-consuming. Policy implications drawn from this include, paying special attention to the trade-off between local autonomy regarding the adjustment of digital tools and national guidance and standardization as well as the distinction between the potential inability of public servants to use the tools due to limited training or age and the unwillingness linked to a loss of power and discretion. Show less
A growing body of literature focuses on how the context in which policy entrepreneurs operate shapes their actions. This study contributes to this perspective by focusing on the regional... Show moreA growing body of literature focuses on how the context in which policy entrepreneurs operate shapes their actions. This study contributes to this perspective by focusing on the regional implementation of wind turbines for increasing renewable energy levels in Sweden. Sweden introduced national wind coordinators for facilitating wind energy implementation. In this capacity, the coordinators carry out entrepreneurial strategies in form of moving the policy through the administrative agenda at local level and pursuing the implementation process together with municipal stakeholders. The study shows that over time, wind coordinators were able to move beyond the government-defined activities and widen the scope of their actions. The analysis offers insights into the temporal dimension of regional entrepreneurial activities by mapping activities from 2006 to 2016. The case reveals that a flexible policy framework and more in-depth knowledge into regional struggles through mediating and networking enable the identification of potential local bottlenecks and lobbying for legal changes by entrepreneurs. Show less
The paper focuses on enterprising agents in policy formulation and design by looking at their capacity of dealing with different levels of uncertainty. In climate policy specifically, different... Show moreThe paper focuses on enterprising agents in policy formulation and design by looking at their capacity of dealing with different levels of uncertainty. In climate policy specifically, different degrees and types of uncertainties pose a challenge to policymakers. Policy entrepreneurs and the combination of their analytical, operational and political competences are a relevant component in reducing ambiguity in policy design and translating broad policy goals to operational programmes and specific policy instruments. Using the case of the European Emission Trading Scheme, we suggest that the success of policy entrepreneurs in catalysing policy change is determined by their capacity to work against multiple kinds of uncertainty. This ‘uncertainty mitigating’ capacity on the part of policy entrepreneurs rests significantly on balancing managerial expertise and political acumen. We conclude that entrepreneurial capacity goes beyond current definitions in the literature, involving the balance among analytical, operational and political competences to navigate a politicized policy context. Show less
The paper addresses the growing scepticism around big data use in the context of smart cities. Big data is said to transform city governments into being more efficient, effective and evidence... Show moreThe paper addresses the growing scepticism around big data use in the context of smart cities. Big data is said to transform city governments into being more efficient, effective and evidence-based. However, critics point towards the limited capacity of government to overcome the siloed structure of data storage and manage the diverse stakeholders involved in setting up a data ecosystem. On the basis of this, the paper investigates the challenges city governments face when dealing with big data in the context of carbon emission reduction. Through the lens of the evidence-based policy and policy capacity literature, the cities of Copenhagen (Denmark), London (UK), Malmö (Sweden), Oxford (UK) and Vienna (Austria) are analysed. The cases reveal that the institutional complexity underlying big data integration limits local government capacity to set up data management structures that would allow further utilization of big data and that current solutions focus on local pilot sites and outsourcing of data analytics. Show less
