eHealth is most effective when integrated into conventional health care in a “hybrid” health care model. In order to achieve high-quality hybrid health care, eHealth must benefit patients and must... Show moreeHealth is most effective when integrated into conventional health care in a “hybrid” health care model. In order to achieve high-quality hybrid health care, eHealth must benefit patients and must be effectively integrated and organized within regular health care. This thesis describes the evaluation of eHealth from both a patient perspective and an organizational perspective. Chapters 2 and 3 present patients’ views of an online patient portal. Chapters 4 and 5 describe the factors that affect the organization of high-quality hybrid health care and use these as inputs to develop a tailored quality management model and accompanying self-assessment questionnaire: the Hybrid Health Care Quality Assessment (HHQA) (Chapter 5). Health care organizations can use the model and questionnaire to gain insight into ways of improving the quality of their hybrid care. Show less
Designers of computer programs have opinions on psychological issues. Humans are so flexible that they finally are able to work with computers they design. This thesis compares common design... Show moreDesigners of computer programs have opinions on psychological issues. Humans are so flexible that they finally are able to work with computers they design. This thesis compares common design practice with psychology based designs. Several simple tasks of passengers are analysed in depth: • Finding a station in a list of stations; • Noticing that a ticket vending machine is out of order; • Inserting a card for payment; • Finding a train on a trains indicator; • Finding a train on a destinations indicator. Misunderstandings and errors that passengers make using conventional information were observed and explained. Presentations that do not induce misunderstandings and errors are suggested and tested. The suggested unconventional designs induce fewer errors, require less time to understand the provided information, are cheaper and reduce travel time substantially. The knowledge obtained can also be used for time tables on paper, drink vending machines, sign posting, presentation of computer directories, computer menu’s and presentations for professionals such as drivers of high speed trains. Show less
