Leiden University Scholarly Publications

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Lehmann, V.; Labrie, N.H.M.; Weert, J.C.M. van; Dulmen, S. van; Haes, H.J.C.J.M. de; Kersten, M.J.; ... ; Smets, E.M.A. (2020)

Provider caring and structuring treatment information to improve cancer patients' recall: Does it help?

Article / Letter to editor
Objectives: Patient recall of medical information is usually poor. Healthcare providers can employ affect-oriented (i.e., showing care) or cognition-oriented communication styles (i.e., structuring information) to enhance recall, but research evidence is limited especially among clinical and/or older patient populations. This video-vignette study manipulated provider caring and information structuring to examine effects on recall and trust among cancer patients/survivors.Methods: In an online survey, 148 participants (M-age = 62) were randomized to one of four video conditions in a two (standard communication vs. enhanced caring) by two (standard vs. enhanced structuring) design, and completed measures of active recall, recognition, and trust.Results: Increased caring or structuring did not enhance active recall or recognition, instead both were higher among younger, female, or highly educated participants. The caring condition induced higher perceived trust in the provider within...Show moreObjectives: Patient recall of medical information is usually poor. Healthcare providers can employ affect-oriented (i.e., showing care) or cognition-oriented communication styles (i.e., structuring information) to enhance recall, but research evidence is limited especially among clinical and/or older patient populations. This video-vignette study manipulated provider caring and information structuring to examine effects on recall and trust among cancer patients/survivors.Methods: In an online survey, 148 participants (M-age = 62) were randomized to one of four video conditions in a two (standard communication vs. enhanced caring) by two (standard vs. enhanced structuring) design, and completed measures of active recall, recognition, and trust.Results: Increased caring or structuring did not enhance active recall or recognition, instead both were higher among younger, female, or highly educated participants. The caring condition induced higher perceived trust in the provider within the whole sample, but trust was significantly correlated with decreased recall (r = -.268) among younger participants.Conclusions: Provider caring can strengthen the patient-provider relationship by enhancing trust. Yet, increased trust may impair recall among younger patients. Structuring treatment information did not enhance recall and recognition, but additional research is needed.Practice implications: Providers may use additional ways of structuring/organizing information to help enhance recall (e.g., written information). (c) 2019 Elsevier B.V. All rights reserved.Show less
Provider communication
Information structuring
Provider caring
Information recall
Recognition
Cancer
Hematology/oncology
Analogue patient
Video-vignettes
All authors
Lehmann, V.; Labrie, N.H.M.; Weert, J.C.M. van; Dulmen, S. van; Haes, H.J.C.J.M. de; Kersten, M.J.; Pieterse, A.H.; Smets, E.M.A.
Date
2020-01-01
Journal
Patient Education and Counseling
Volume
103
Issue
1
Pages
55 - 62
DOI
doi:10.1016/j.pec.2019.07.011