Evaluation of digital platforms in real-life health and care settings: supporting health promotion, organization and communication of care, and treatment

Abstract

The healthcare system is currently challenged by rising demand due to chronic diseases and mental health issues, coupled with workforce shortages. To address these challenges, healthcare delivery must become more efficient, and the profession needs to attract more healthcare professionals. Digital health technologies, particularly digital platforms, are proposed as solutions to enhance care accessibility and personalization while alleviating the workload of healthcare providers (HCPs). These platforms can facilitate care at home, improve communication between patients and HCPs, and reduce geographical barriers.

This thesis evaluates three digital platforms implemented in real-life settings, focusing on their effectiveness, efficiency, and acceptability. The health app platform allows users to purchase selected health apps aimed at promoting public health. The primary care platform enhances communication and organization in general practice. An increase in consultations and costs is observed, while HCP’s report reduced workload. Lastly, online psychotherapy with app support shows promise for treating anxiety and depression.

The findings suggest that while these platforms have potential, further development and evaluation are necessary to ensure they meet user needs and improve public health outcomes. Ongoing assessments will be crucial for their successful implementation and scalability in the healthcare system.