The power of helpful and harmful communication in healthcare

Author(s):
Westendorp, J.
Published
2024
Publication type
Doctoral Thesis

Abstract

This dissertation highlighted the pivotal role of healthcare providers’ communication in providing information, expressing empathy, and managing expectations. Within these three functions, communication can have both positive (helpful) and negative (harmful) impacts on patients. This dissertation provides evidence and tools to healthcare providers to optimize their communication with patients and their family caregivers. Recognizing the importance that one size does not fit all, individual preferences should be preferably aligned with the patient. Through the development of the communication training for healthcare providers, we hope to efficiently disseminate this knowledge and tools to healthcare providers.

HealthcareCommunicationDoctorPatientHarmfulHelpfulCancer
Defense date
2024-11-13
Language
English
Supervisor(s)
Evers, A.W.M.; Lee, M.L. van der
Advisor(s)
Vliet, L.M. van
Committee member(s)
Hulst, H.E.; Ham, I.J.M. van der; Linden, Y.M. van der; Smets, E.M.A.; Lombarts, K.M.; Kop, W.J.
Qualification
Ph.D.
Degree granting institution
Institute of Psychology, Faculty of Social and Behavioural Sciences, Leiden University, Leiden
hdl
1887/4108787
ISBN(s)
9789465102351

Funding

Sponsorship
This research was supported by grants of the Dutch Cancer Society (YIG 10392) and Leids University Funds/Schild-de Groen Funds (W19312-5-38) awarded to dr. Liesbeth M. van Vliet, the European Research Council (ERC proof of concept grant; 966785-COMMUNICATE-HEAL-TH) and NWO Stevin Award awarded to prof. dr. Andrea W.M. Evers, and the Leids University Funds (W222159-5-1) awarded to Janine Westendorp.