A dynamic prioritization policy for the callback option in a call center

Author(s):: Balcioglu, B.; Kanavetas, O. (0000-0001-8890-057X)

Published: 2021
Publication type: Article / Letter to editor

Date issued: 2021-03-31
Language: English
Is part of: Flexible Services and Manufacturing Journal
Advanced publication: Yes
hdl: 1887/3242852
doi: 10.1007/s10696-021-09413-y
URL: https://link.springer.com/article/10.1007%2Fs10696-021-09413-y