Between a rock and a hard place: challenges, strategies and resolution of value conflict mediation

Abstract

Conflict management literature has primarily investigated traditional mediation strategies typically aimed at resolving resource conflicts. Recently, however, researchers have increasingly explored a particularly challenging type of conflict: value conflicts. Over the course of four chapters—using both qualitative and quantitative research methodologies—the studies presented in this dissertation expand our understanding of the development, escalation and resolution of value-based disputes. The findings show that, despite being faced with conflicts that have repeatedly been termed difficult, if not impossible to resolve, mediators are currently approaching value conflicts with the intention to reach sustainable resolutions. In doing so, however, mediators should be aware of techniques that—while beneficial when intervening in resource conflicts—may prove unsuccessful when employed in value conflicts. Specifically, threatening litigation may be best framed as a loss of control of the outcome versus incurring increased costs, as the former may motivate intransigent parties to continue the mediation session while the latter may decrease avoidance behavior. Moreover, mediators who may strategically employ displays of anger, should only consider this if they hold a position of power and prioritize the resolution of the dispute above the disputants’ evaluation of the mediator and the mediation process.