Hotel Cancellation Policies and Consumer Patronage: The Moderating Role of Social Fairness on Willingness-To-Purchase and Word-Of-Mouth

Author(s):
Smith, S.J.; Parsa, H.G.; Bujisic, M.; Rest, J.I. van der (0000-0001-5628-6499)
Published
2015
Publication type
Article / Letter to editor
Hotels, revenue management, cancelation policies, distributive fairness, procedural fairness
Date issued
2015
Language
English
Publisher
Taylor & Francis (Routledge): SSH Titles
Is part of
hdl
1887/3198098
doi
10.1080/10548408.2015.1063864